Flight-In Customer
A flight-in customer is simply a renter whose pickup is linked to an arriving flight. By giving your flight number when you book, you let the rental company connect your reservation to real arrival data rather than a fixed clock time.
The benefit is flexibility around delays. If your plane lands late, the desk can see it and hold your car instead of treating the booking as a no-show, and at airports with meet-and-greet the agent times their arrival to yours.
It also smooths after-hours pickups. Knowing a flight is genuinely inbound, even at an awkward hour, lets the company plan staffing and avoid leaving you stranded at a closed counter.
The practical step is small but valuable: always add your flight number to an airport booking, and send a quick message if your plans change. It is the single best way to keep an air-side pickup running smoothly.
Related terms
Meet and Greet
A service where a company representative meets you on arrival and hands over the car, often at the terminal.
IATA Airport Code
The three-letter code that identifies an airport — like CMN for Casablanca — used in bookings and pickup locations.
Out-of-Hours Fee
A charge for picking up or returning the car outside the branch’s normal opening hours.