Last updated: February 1, 2026
Scope of This Policy
This Privacy Policy applies exclusively to the Youssef Office website (www.youssefoffice.com) and its associated services. It does not cover any third-party websites linked from our site. At Youssef Office, we are committed to safeguarding your privacy and handling your personal data in accordance with the highest international standards.
Legal Framework
Youssef Office complies with Morocco's Law No. 09-08 of February 18, 2009 on the Protection of Individuals with Regard to the Processing of Personal Data, along with its implementing decrees. We also strive to comply with the European Union's General Data Protection Regulation (GDPR) and the ePrivacy Directive to ensure comprehensive protection for all our clients regardless of their nationality.
Legal Grounds for Data Processing
We process your personal data based on the following legal grounds:
- Contract performance: Processing data necessary to complete your car rental booking and deliver the service
- Explicit consent: When you provide clear consent for processing your data for specific purposes
- Legal obligation: When we are legally required to retain or disclose certain data
- Legitimate interest: To improve our services and ensure the security of our operations
Data We Collect
Server Logs
When you visit our website, the server automatically records access data including your IP address, browser type and device used, pages visited, and the time and duration of your visit. This data is used for technical and statistical purposes only.
Contact and Booking Forms
When you fill out a contact or booking request form, we collect your full name, email address, phone number, and travel details. This information is necessary to respond to your inquiries and process booking requests.
Booking Data
When completing a booking, we collect additional information including driving license details, passport or national ID information, payment card details (encrypted), and your vehicle and location preferences.
Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our separate Cookie Policy.
Data Sharing with Third Parties
Youssef Office will never sell, rent, or otherwise transfer your personal data. We work with trusted service providers for technical support, payment processing, and customer service under strict data protection agreements.
Payment Processing
Payments are processed through secure, certified payment gateways including CMI (Centre Monétique Interbancaire) for credit card transactions. All payment transactions are encrypted and secured in compliance with Payment Card Industry Data Security Standards (PCI DSS).
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Booking data is stored for 5 years in accordance with tax and legal obligations. Contact form data is deleted 12 months after the last communication.
International Data Transfers
Data is primarily processed in Morocco. In the event of international data transfers for technical purposes, we use approved standard contractual clauses to ensure an adequate level of protection for your data.
Your Rights
As a data subject, you have the right to:
- Access: View the personal data we hold about you
- Rectification: Request correction of any inaccurate or incomplete data
- Erasure: Request deletion of your personal data when no longer necessary
- Restriction: Request restriction of data processing in specific circumstances
- Portability: Obtain a copy of your data in a machine-readable format
- Withdraw consent: Withdraw your consent to data processing at any time
Security Measures
We implement advanced technical and organizational security measures to protect your data, including firewalls, data encryption during transfer and storage, intrusion detection systems, and access control procedures. We regularly review our security measures to ensure the highest levels of protection.
Marketing and Social Media
We may use web analytics tools such as Google Analytics (with IP anonymization) to understand how visitors use our site and improve their experience. Social media buttons on our website are designed to limit the sharing of your data with social media platforms.
Policy Updates
Youssef Office reserves the right to modify this Privacy Policy at any time. Any changes will be published on this page with an updated last-modified date. We encourage you to review this policy periodically.
Contact and Complaints
If you have any questions or concerns about this Privacy Policy or how we process your data, please contact us:
- Phone: 00212 663 515 509
- Email: contact@youssefoffice.com
- WhatsApp: 00212 663 515 509
- Address: Casablanca, Morocco